Support that stays clear, fast, and connected.
Open your secure conversation below, explain the issue, attach a screenshot or video, and keep every support reply connected to your account.
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Welcome to TREX Support
Write your message below and include any useful screenshot, video, or order detail.
Get help in three simple steps.
Describe the issue
Tell us the device, app, and what is happening. Keep it short and clear.
Attach useful media
Add a screenshot or short video when it helps explain the problem faster.
Follow the reply
Return to the same conversation to read updates and continue with Support.
Common questions
Quick answers before you start.
Everything you need to use the support conversation correctly.
Do I need to sign in?
Yes, when the conversation needs to be connected securely to your TREX account.
Can I send screenshots or video?
Yes. Use the attachment button next to the message field.
What information should I include?
Include the device, app name, issue description, and order reference when relevant.
Where will I see the reply?
The reply will appear inside the same conversation on this page.